The collision center conundrum

In Dave Roberts’ view, there are four reasons why collision centers work well for some dealerships and not for others. “In the simplest terms it has to do with scale, technicians, training and relationships,” Roberts, managing director of body shop consulting firm Focus Advisors, said during the Sept. 27 Fixed Ops Journal Forum.  For starters, … Read more

Solutions for Inventory Shortages

Implement the service strategies of thriving, profitable dealers. Despite supply chain concerns, dealerships are succeeding by accelerating digital adoption and utilizing their data insights:  Review past service records for potential acquisition opportunities Buy from customers with repair-prone vehicles Bring your sales team into the service loop to seek out in-demand vehicles Flag declined service recommendations … Read more